Tip: New to Telehealth? See Getting started with Telehealth for more information.
Before you join a Telehealth appointment from your mobile device, make sure to download the Telehealth by SimplePractice for iOS or Android.
Note: If you're on a mobile device, you can also join a Telehealth appointment directly from the SimplePractice Client Portal app without a video appointment link. To learn more, see Joining a Telehealth appointment.
To join a video call on your smartphone or tablet:
- Open your email or text appointment reminder
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Tap the unique video appointment link included in the reminder to open the Telehealth by SimplePractice app
- If you’re on iOS, we recommend using Safari as your default browser to open the link
- If you don't have the Telehealth by SimplePractice app on your mobile device, you’ll be prompted to download it
Note: We don't recommending copying and pasting the link in a browser, as this will result in an expired or invalid link message.
The first time you launch the Telehealth by SimplePractice app, you'll see a Welcome screen with tips for optimizing your Telehealth experience. You can review these tips by swiping or tapping Next, or skip these tips by tapping Skip.
Enter the unique video appointment link from your appointment reminder and select Continue.
You'll see a preview where you can turn your video on or off, mute or unmute, and check your connection status.
Note: While you can hold Telehealth calls using mobile data, we recommend using WiFi instead since it provides a more reliable connection. To learn how to improve your connection, see Troubleshooting Telehealth appointments
Once you're finished with the preview, enter your name and tap Ask to join.
You can also enter your appointment in landscape mode by flipping your device.
Note: Our Telehealth feature lets you adjust your video screen layout, use chat or other tools, and more. To learn more, see Enhancing your Telehealth experience with integrated features.