Enhancing your telehealth experience with integrated features

You can customize your telehealth experience by adjusting your video screen layout and background, and interact with your clinician through chat and whiteboard.

Below, we’ll cover:

• Changing your layout
• Communicating by chat 
• Raising your hand
• Sharing your screen
• Collaborating on a virtual whiteboard
• Changing your background

Changing your layout

From the call screen, you can choose the layout options that works best for you. You'll have the ability to:

• Switch between Speaker and Grid view
  • Speaker view lets you focus fully on the active speaker, while Grid view shows all participants side-by-side
  • To switch views, select Grid/Speaker view

• Pin a participant
  • You can pin any participant, regardless of who's currently speaking
  • To pin a participant, hover over their video and select Pin video
  • To unpin a participant, select the blue Unpin video icon

• Hide your self view
  • You can hide your self view by clicking Hide self view in the top right
    • Other participants will still be able to see you

• To show your self view again, click Show self view
• Hide participants in the side panel
  • You can hide participants in the side panel
  • To hide/show participants, click the Hide/Show participants button in the top right

Tip: To see these options, hover your cursor over the video call screen.

If you’re on a mobile device, select the three dots in the top right to access your settings:

Communicating by chat

You can use chat to send your clinician a message during your telehealth appointment:

• Select the chat icon
• Type your message, then Send

• Select X to minimize the chat

Note: Chat conversations aren’t archived or stored. All messages are deleted as soon as the video appointment ends.

Raising your hand

You can raise your hand during a telehealth appointment on a web browser and mobile app to signal a question or let your clinician know you’d like to speak, without interrupting the conversation.

To raise your hand, select the raise icon during the session.

Your raised hand will be visible to your clinician and other participants.

You can lower your hand at any time by selecting the icon again. This option is available automatically during all telehealth sessions and doesn’t require any setup.

Sharing your screen

Your clinician may share their screen with you, so that you can view worksheets, video clips, or other documents together during your appointment.

If you need to share your screen with your clinician, you can:

• Click Share and select Your screen
• Click Stop sharing when you're done

Note: You’ll only be able to share your screen if you’re joining the call from a computer or iPad.

Collaborating on a virtual whiteboard

Your clinician may ask you to participate in virtual activities on an whiteboard. To begin interacting on the shared board, select a tool:

• Choose the Select tool to select an element and rotate, resize, or drag it anywhere on the board
• Choose the Draw tool to start drawing
• Choose the Type tool to add text
• Choose the Shape tool to add a shape
• Choose the Sticker tool to add a sticker
• Choose the Vanishing pen tool to highlight an area on the board

Note: If you’re not able to interact on the shared whiteboard, it may be locked. You can ask your clinician to unlock the board.

• If you’d like to save the contents of the board to your device, click Save
  • If you or your clinician would like to be able to look at your whiteboard later, you need to save it before you clear the board or stop sharing

Note: If you’re using a mobile device for telehealth, you’ll be able to see a shared board, but not interact with it. To interact with a whiteboard, you’ll need to join the video call from your computer.

Changing your background

You can blur, crop, or enable a virtual background to minimize distractions during your video appointment. To do this:

• Select the gear icon in the top right

• Choose Background

• Select None, Crop, Blur, or choose one of the virtual background options
• Click the X to return to the video call