If the SimplePractice Client Portal mobile app stops responding or isn't working as expected, try the following troubleshooting steps:
- Checking your device's internet connection
- Installing SimplePractice Client Portal app updates
- Updating your device
Note: The app requires iOS 13.0 or later for iPhone and version 7.0 or later for Android. For more information about the app, see Getting started with the SimplePractice Client Portal mobile app.
Checking your device's internet connection
If you’re experiencing problems while using the app, you may have a poor internet connection.
To fix this for iPhones, try:
To fix this for Androids, try:
Installing SimplePractice Client Portal app updates
Keeping the SimplePractice Client Portal app up-to-date will help ensure you have the best experience. To learn how to check for app updates, see the following support guides:
Updating your device
If you're still experiencing problems, make sure that your iOS or Android version is compatible with the SimplePractice Client Portal app.
Because Apple periodically discontinues support for older iOS versions, we recommend keeping your iPhone's iOS up-to-date for the best experience. For instructions on this, please see Apple's support guide: Update your iPhone.
To learn more about updating your Android device to the latest version, see Google’s support guide: Check and update your Android version.
Note: If you're experiencing issues while viewing the Client Portal on a web browser, see Optimizing your device for the SimplePractice Client Portal. For Telehealth troubleshooting tips, see Troubleshooting Telehealth appointments.