If the SimplePractice Client Portal mobile app stops responding or isn't working as expected, try the following troubleshooting steps:
- Check your iPhone's internet connection
- Install SimplePractice Client Portal app updates
- Update your iPhone
Note: The app requires iOS 13.0 or later. For more information about the app, see Getting started with the SimplePractice Client Portal mobile app.
Check your iPhone's internet connection
If you’re experiencing problems while using the app, you may have a poor internet connection. To fix this, try:
- Closing and reopening the app
- Restarting your iPhone
- Switching between Wi-Fi and mobile data
Install app updates
Keeping the SimplePractice Client Portal app up-to-date will help ensure you have the best experience.
To learn how to check for app updates, see Apple’s support guide: How to manually update apps on your Apple device.
Update your iPhone
If you're still experiencing problems, make sure that your iOS version is compatible with the SimplePractice Client Portal app.
Because Apple periodically discontinues support for older iOS versions, we recommend keeping your iPhone's iOS up-to-date for the best experience. For instructions on this, please see Apple's support guide: Update your iPhone.
Note: If you're experiencing issues while viewing the Client Portal on a web browser, see Optimizing your device for the SimplePractice Client Portal. For Telehealth troubleshooting tips, see Troubleshooting Telehealth appointments.