In the SimplePractice Client Portal, you can securely message your clinician, manage appointments, complete paperwork, and make payments.
In this guide, we’ll cover:
Note: With the SimplePractice Client Portal mobile app, you can easily access your secure online portal from your iPhone or Android. To learn more, see Getting started with the SimplePractice Client Portal mobile app.
Signing in to the Client Portal
When a clinician invites you to the Client Portal, you'll receive a Welcome email containing a Client Portal sign-in link. Click Sign In to open the Client Portal in a new tab in your browser.
Tip: Communications from your clinician will come from the no-reply address yourprovider@simplepractice.com. To make sure these emails are delivered to your inbox, add this sender to your email contacts. If you can’t find your Client Portal invitation email or are having difficulty logging in, see Troubleshooting Client Portal login issues.
You’ll receive an email containing a Client Portal sign-in link whenever your clinician sends you a new secure message, requests paperwork, or shares a new billing document. These one-time sign-in links expire after 24 hours. If a link has expired, you’ll be prompted to request a new sign-in link or Continue with Google.
Tip: You can bookmark or save your clinician's Client Portal link so that you can easily access it again in the future to sign in.
Navigating the Client Portal
When viewing the Client Portal on a web browser, you’ll see 3 tabs:
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Appointments, where you can:
- View and manage your upcoming appointments
- Join a Telehealth appointment
- Request new appointments
-
Documents, where you can:
- Complete pending documents
- Upload documents to share with your clinician
-
Billing & Payments, where you can:
- View your billing documents and payment history
- Pay your balance or individual invoices
- Add your payment details
You can also send your clinician a secure message by clicking Messages in the top right.
Important: Your Client Portal access is determined by your clinician, and you may not have all of these features. If you have any questions about what’s available to you, please reach out to your clinician.
To learn more about manage your appointments, documents, and billing in the Client Portal, see:
- Viewing and requesting appointments in the Client Portal
- Signing and completing documents and forms
- Billing in the Client Portal
Managing multiple profiles
If you’re seeing a clinician both individually and as part of a couple, or if you’re responsible for one or more minor clients, you may have multiple Client Portal profiles. When you log in, you can select which profile you’d like to manage.
To toggle between different profiles at any time:
- Select your name in the top right
- Choose the profile you’d like to view
Note: Each profile is tied to a specific client or contact and information won’t merge between profiles.